At Positively Morocco Tours, we understand that travel plans can sometimes change. Our goal is to provide a fair and transparent cancellation policy while protecting the arrangements and payments we make in advance on behalf of our guests.
1. Booking Deposit
A deposit is required to confirm your booking. Once the deposit has been received, Positively Morocco Tours will begin securing accommodations, transportation, guides, activities, desert camps, and other services included in your itinerary.
The deposit confirms your reservation and allows us to secure the services required for your trip.
2. Cancellation by the Guest
More than 30 days before arrival
If you cancel more than 30 days before your scheduled arrival, we will make every effort to refund your deposit, less any non-refundable costs already paid or committed to suppliers on your behalf.
Where a refund is not possible because of supplier commitments, we can offer the remaining amount as credit toward a future Morocco trip, subject to the terms below.
15–30 days before arrival
The deposit is generally non-refundable during this period because accommodations, transportation, guides, and other services may already have been confirmed and paid for.
However, whenever possible, we will offer the amount as credit toward a future trip to Morocco, after deducting any non-refundable supplier costs.
7–14 days before arrival
Cancellations during this period may be subject to charges of up to 50% of the total tour price, depending on the costs already committed to suppliers.
We will always review the individual circumstances and provide the most reasonable solution possible.
Less than 7 days before arrival or no-show
For cancellations made less than 7 days before arrival, or in the event of a no-show, payments are generally non-refundable, as services may already have been fully committed or paid for.
Where suppliers provide refunds or credits, Positively Morocco Tours will make every reasonable effort to pass those benefits on to the guest.
3. Changes to Your Trip
We understand that plans sometimes need to change. If you need to modify your travel dates, itinerary, accommodation, activities, or number of travelers, please contact us as soon as possible.
We will do our best to accommodate changes whenever possible. Any additional costs or non-refundable charges imposed by hotels, airlines, transportation providers, guides, camps, or other suppliers will be communicated to you before the change is confirmed.
4. Future Travel Credit
When a cash refund is not possible, Positively Morocco Tours may offer a travel credit for a future Morocco trip.
Unless otherwise agreed in writing, the credit will be valid for 12 months from the original arrival date and may be applied toward a new booking with Positively Morocco Tours.
The credit is subject to availability and cannot be exchanged for cash.
5. Weather, Road Conditions & Unforeseen Circumstances
Morocco’s weather and road conditions can occasionally affect travel arrangements. If severe weather, road closures, flight disruptions, natural events, or other circumstances beyond our reasonable control affect your itinerary, we will work with you to find a safe and suitable alternative.
Where possible, affected services will be rescheduled, replaced, or credited rather than simply cancelled.
Safety will always take priority.
6. Cancellation or Changes by Positively Morocco Tours
In the unlikely event that Positively Morocco Tours must cancel a confirmed tour for reasons within our control, we will work with you to provide a suitable alternative.
If an acceptable alternative cannot be arranged, you may choose between:
- A full refund of payments received for the affected services, or
- Credit toward a future Morocco trip.
Refunds do not include separate costs such as international flights, travel insurance, visas, or other services booked independently by the guest.
7. Non-Refundable Services
Certain services may be subject to specific cancellation policies imposed by third-party suppliers, including:
- Hotels and riads
- Desert camps
- Domestic flights
- Private transportation
- Guides
- Special activities and excursions
- Restaurants or private dining arrangements
- Event or attraction tickets
If a supplier’s cancellation charge applies, that cost may be deducted from any refund or travel credit.
8. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical emergencies, lost luggage, flight disruption, and other unexpected circumstances.
Travel insurance can provide protection for circumstances that are outside the control of Positively Morocco Tours.
9. Our Commitment to Our Guests
We believe in treating our guests fairly and transparently.
Every cancellation is reviewed based on the circumstances of the booking and the actual costs already committed on the guest’s behalf. Our priority is always to find the fairest practical solution while protecting the services and reservations we have secured for you.
By confirming your booking, you acknowledge and accept this Cancellation & Refund Policy.
Positively Morocco Tours
Authentic Morocco • Personal Service • Memorable Journeys
